Shipping and Returns

SHIPPING

$10 flat rate for most items and $15 for items over 500g (usually shoes and handbags). International shipping is also available - please contact us directly at info@secondtime.com.au for a quote. All individual items with a resale value of $1000 required signature on delivery, which is an extra $2.50 to ensure your goods are sent to you securely and safely. Please allow 3 business days for you purchase/s to be processed before postage. STA stands by 100% money back guarantee on your Designer Luxury items. At STA, all our Luxury Designer goods are meticulously scrutinised by our authenticators. We have a strict authentication policy carried out by our in-house authenticator as well as our external authenticators. We allow 14 day returns on Designer Luxury, giving you time to have your personal authenticator to inspect and verify the item. Proof of authentication must be provided within the 14 days to be eligible for a return. Conditions of Luxury Designer Returns: " Must provide proof of unauthenticity by your personal authenticator within 14 days of your purchase " Must be in the same condition as posted to you. " Customer must pay the shipping to return Luxury Designer goods but once your return is processed, we will add on the Shipping costs to the money you receive back for you purchase.

 

RETURNS

For all other items, we're are so sorry, but STA is currently not able to accept returns at this time. Only on Designer Luxury, if your item/s is found to be unauthentic by your local authenticator (proof must be provided). We hope to offer returns as our online store grows. Please read the product description and check measurements carefully and don't hesitate to contact a Customer Service advisor directly at STA via info@secondtime.com.au.

 

LAYBY

A deposit of 30% of the ticket price is required to place an item on layby. Layby must be paid in full within 4 weeks or the layby will be cancelled and your deposit will be lost. Please contact us directly at info@secondtime.com.au to enquire about laybys.

 

QUESTIONS?

If you have any questions regarding anything, please contact us directly. Feedback is much appreciated on our Online Store as we love customer feedback and creating a store that is easy and simple to use. If you are after something in particular or you want to see more of something, please don't hesitate to contact us and we will endeavour to source this item for you and accommodate your request.